You trust us with your personal information, so we strive to always
be clear and honest about how and why we will use it. Read more
about what we collect about you and your choices and rights.
OUR COMMITMENT TO YOU
Our goal is to maintain your trust and confidence by handling your
personal information with respect and putting you in control.
It’s important that you know what personal information Cult Artists
Group Pty Ltd (known here as "we" or "Cult Artists ") collects about
you, and how we use it.
We’ve done our best to make our explanations short and easy to
understand. But, if you’d like further information, or have any questions, please contact us using the
details in the ‘Contact’ section below.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also
ask for your permission.
PRIVACY NOTICE
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on
the way in which you interact with us. For example, if you:
1. Create an account, purchase a ticket to one of our events, we will use the information you
provide to the ticketing agent to fulfil our obligations to you in delivering that service, and,
where you’ve told us to, keep you up to date about other events that may be of interest to you;
and
2. When you browse our sites, use our apps, we use cookies to tailor your experience and
provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail below.
SUMMARY
Click on ‘Learn More’ for more information or scroll down to read the full policy.
What Information We Have & Where We Get It
We collect and store different types of information about you when you contact us and use
our websites, apps and social media.
Learn More
How We Use Your Information & Why
We collect and use your information for lots of reasons such as sharing news, for
marketing and as otherwise required by law.
Learn More
Who We Share Your Information With & Why
We share your information with third parties associated with the service provided.
Learn More
INTL Privacy Notice: Promoters, Venues & Festivals
Yellow indicates information that must be changed per entity; Blue indicates URLs
For any queries on the use of this notice, please contact privacy@livenation.co.uk
Your Choices & Rights
Among other rights, you can choose whether to receive marketing from us. You also have
the right to access the information we have about you.
Learn More
Looking After Your Information
We’re always taking steps to make sure your information is protected and to delete it
securely when we no longer need it.
Learn More
Contact Us
If you have any questions or feedback about this notice, or how we handle your
information, get in touch with us.
Learn More
WHAT INFORMATION WE HAVE & WHERE WE GET IT
When we collect your personal information, we store it in our customer databases, such as our
customer services platforms to manage any queries you have, and our marketing system in order to
be able to communicate with you, subject to your choices.
Given the global nature of our business some of the products and services we offer may be differ and
not be available in the market where you have an account.
When using our website and apps. When you use our websites or apps, we may use tracking
tools like browser cookies and web beacons and technology like GPS and WiFi to passively collect
data about you, such as the browser and device you're using, your IP address, your location, the
site you came from, what you did and didn't use our site/app for, or the site you visit when you
leave us. For more information on how we collect this information, see our Cookies Policy.
When entering competitions. When you enter into competitions we run, we’ll use your information
to administer your entry and contact you if you’ve been successful. If the prize is administered by a
third party, we’ll let you know who they are.
When you contact our fan experience & customer support teams. When you contact our
Customer Services teams with a query or provide us with feedback, including any talent related
enquiries, we record that interaction for evidentiary purposes and to provide support related to
your query.
When you use social media and online public forums. When you use a social media feature within
our website or apps, and you post to social media platforms, or post on a public space or on one of
our websites. The social media site will provide us with some information about you.
Geodemographic data suppliers. We use suppliers such as advertising and marketing partners
who collate geodemographic data which assists us in better personalising our services to you, like
your age range, or gender, or information about events you like or products you buy. If you’d prefer
that we do not do this, see the ‘Your Rights & Choices’ section below.
Processing of children's data. In the few cases where we collect personal information from
children, we always seek parental consent and will only collect such information for the purposes
specified when we collected it.
INTL Privacy Notice: Promoters, Venues & Festivals
Yellow indicates information that must be changed per entity; Blue indicates URLs
For any queries on the use of this notice, please contact privacy@livenation.co.uk
HOW WE USE YOUR INFORMATION & WHY
1. For the performance of our contract with you
Contest, Competitions and Referrals. We may use your information to confirm your registration for
an event or contest. You may give us your friend's information, for example via our referral service
to tell a friend about our website or to purchase a gift card. We will only use your friend's
information to provide services you requested. Your friend may contact us to ask us to delete their
information.
2. For our legitimate business interests
Marketing. In line with what is stated below and where local laws permit, to contact you with
information or offers regarding upcoming events, products or services (applicable to markets that
rely on this lawful basis) – this may be via email, via push and internet notification, display SMS or
on social media platforms. You can change your marketing preferences at any time' see the
section “Your choices and rights below.
Advertising & cookies. In line with what is stated below and where local laws permit, to deliver
tailored advertising and marketing communications on our websites and apps depending on your
market. (See our Cookies Policy for more information).
Market research & fan feedback. To conduct market research and analysis which helps improve
and customise our products and services, or to contact you with satisfaction surveys, or to
participate in user research (such as focus groups). We include an unsubscribe option for this kind
of contact should you no longer wish to receive them.
3. For our overriding legitimate business interests
To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise
permitted by law. For example, making sure tickets get into the hands of real fans. As such, we
may use your information to prevent ticket touting, misuse of our intellectual property (e.g., our or
our Event Partner's brands), fraud, or other crimes.
4. Where you’ve given your consent
Marketing. Where local laws permit, to contact you with information or offers regarding upcoming
events, products or services (applicable to markets that rely on this lawful basis) – this may be via
email, via push and internet notification, display SMS or on social media platforms. You can change
your marketing preferences at any time' see the section “Your choices and rights below.
Location services. For example, our apps request location permission for functions like browsing
events near your location and receiving push notifications about them or seeing yourself on the
map at an event.
Advertising & cookies. Where local laws permit, to deliver tailored advertising and marketing
communications on our websites and apps, depending on your market. (See our Cookies Policy for
more information).
Commercial Partners. We sometimes work with Commercial Partners who we share data with.
These are third party data controllers that we work with to provide additional value-add services,
such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where
INTL Privacy Notice: Promoters, Venues & Festivals
Yellow indicates information that must be changed per entity; Blue indicates URLs
For any queries on the use of this notice, please contact privacy@livenation.co.uk
sharing is not necessary for us to perform the contract, you have requested, we will request your
consent prior to sharing and provide information regarding what will be shared with whom.
WHO WE SHARE YOUR DATA WITH & WHY
Live Nation Entertainment. Within the Live Nation Entertainment group and associated family of
companies who provide services for us such as marketing, profiling, reporting and technical and
product support. This may include Ticketmaster and Live Nation owned or operated venues, for
example.
Third parties who perform services on our behalf. Our third-party service providers, some of
which may be located outside of your jurisdiction. These include:
Cloud hosting providers, who provide the IT infrastructure on which our global products
and systems are built;
Payment platforms, who provide the infrastructure to process payments;
Outsourced customer service teams, who support in responding to queries you may have;
Information security providers, who help us keep our platforms safe and secure; and;
Marketing providers, who power our data analytics, marketing communications and
advertising.
Commercial Partners. These are third parties we work with to provide additional value-add
services. As the Commercial Partners we work with varies between services, we use just-in-time
information to let you know when data will be shared with them and that it will be processed in
accordance with their privacy notice.
Disclosures under law. We may share information to respond to a court order or subpoena. We
may also share information if a government agency or investigatory body here permitted or
required by law. Or, we may share information when we are investigating potential fraud.
Successors. We may share information with any successor to all or part of our business. For
example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do
this.
YOUR CHOICES & RIGHTS
Your rights and choices may differ depending on the country where you are accessing our services
from. These have been split out below.
Your choices
Where you have given us your consent (applicable to our markets that rely on consent), you can
withdraw it by doing the following:
To stop receiving our marketing you can change your preferences within your account if you
have created one or follow the unsubscribe instructions in any of the emails, we send you or
contact us and we will do it for you.
INTL Privacy Notice: Promoters, Venues & Festivals
Yellow indicates information that must be changed per entity; Blue indicates URLs
For any queries on the use of this notice, please contact privacy@livenation.co.uk
To opt out of the use of cookies and tracking tools, please see our Cookies Policy. This can
also be done my updating your preferences in the cookie management tool on any of our
websites and apps.
To opt out of location tracking and push notifications, you can change the settings on your
device or keep your location off. To stop web push notifications, you will need to use your
browser settings.
Your rights
You also have rights over how your personal information is used including:
The right to request that your information be deleted, otherwise known as erasure, or
restricted from further use. The right to delete or erase your account cannot be made where
you have a ticket or transaction for a future event. A deletion of your account will result in loss
of access to any digital assets (i.e. NFTs) that you may own.
The right to request a copy of the information we hold about you, also known as a right of
access.
The right to correct, amend or update information you have given us (where you have an
account with us you can also do this by logging in and updating your information).
The right to contest any automated decision we make about you. An automated decision is a
decision taken without any human intervention which has legal consequences (e.g. credit
checking). We don’t typically carry out automated decision making but, if we do, we will make it
clear where such decisions are being made.
To exercise any of the above rights please contact us, please use the email associated with your
account in order for us to locate your personal data. You may designate an authorized agent to submit
requests on your behalf. For an authorized agent to be considered verified, you must provide the
authorized agent with signed, written affidavit to make such requests or a power of attorney. We may
follow up with you to verify your identity before processing an agent’s request. Failure to follow these
instructions may result in our inability to process your request.
Please note that whilst we will carefully assess every request we receive, your rights and the time
period for actioning a right may differ according to your place of residence and we may not always
have to comply. When this happens, we will explain why.
LOOKING AFTER YOUR INFORMATION
We have security measures in place to protect your information. The security measures we use will
depend on the type of information collected. If you think that an unauthorized account has been
created using your name, contact us. We are not responsible for third party websites and apps. If you
click on a third-party link, you will be taken to websites we do not control. This policy does not apply to
the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site
may also serve third-party content that contains their own cookies or tracking technologies
We only keep your information for as long as required to provide you with the services you request, for
the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the
information. For example, we retain certain purchase information for accounting and tax purposes even
after you have deleted your account. Our retention rules are dependent on whether the information is
necessary to provide the product or service, what consents have been provided around the use of
personal information and what statutory, contractual, or other legal obligations do we have to retain
personal information.
INTL Privacy Notice: Promoters, Venues & Festivals
Yellow indicates information that must be changed per entity; Blue indicates URLs
For any queries on the use of this notice, please contact privacy@livenation.co.uk
We will securely delete your information when it is no longer required for these purposes, in line with
our company policies.
Data Transfers
As a part of a global group of companies headquartered in the United States, we may need to transfer
your information outside of your country of residency. This occurs where:
We rely on shared services provided by the Live Nation group of companies, some of which
may be located outside of the country where you are resident. For example, our global
platform is designed and maintained primarily from the United States and the United Kingdom.
When world-class acts are touring, in order to provide you a seamless experience, your
information may be transferred internationally if that is not based in your country of residence.
We use global service providers, such as the ones described above.
When transferring information, there are strict rules in place to ensure your data is still protected to a
high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where
your information is transferred outside of your local market, we use contractual measures and internal
mechanisms requiring the recipient to comply with privacy standards of the exporter, we will use one of
the mechanisms listed below.
Contractual Clauses, such as the Standard Contractual Clauses approved by the European
Commission and other Regulatory Bodies where applicable.
Binding Corporate Rules
Binding Corporate Processor Rules
For more information, or to get a copy of the relevant documentation please contact us.
CONTACT US
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office,
including our Chief Privacy Officer, Hannah Foster, and our Group Data Protection Officer, Alex Bryant,
is here to help: privacycultartists@livenation.com.au
You can also write us at:
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal
There’s also your local Supervisory Authority where you have one, although we encourage you to try
and let us help you first.
From time to time we may change our privacy practices. We will notify you of any material changes to
this policy as may be required by law. We will also post an updated copy on our website. Please check
our site periodically for updates.
Last updated: 26/6/24
Who we are
Suggested text: Our website address is: https://cultartists.com.au.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Suggested text: Visitor comments may be checked through an automated spam detection service.
Cult Artists Touring Ticketing Terms
By purchasing a ticket and/or attending any show or event promoted by Cult Artists (‘Event’) you agree to be bound by these terms. You will also be subject to, and be bound by, the relevant Venue terms and Ticketing Agency terms and conditions. We may also include additional conditions in relation to particular Events, which will be incorporated into our terms or the Ticketing Agent’s website for the relevant Event.
You must not advertise, promote, offer, sell or use for any other commercial purpose any ticket to an Event promoted by Cult Artists, such action is strictly prohibited unless expressly authorised by Cult Artists or permitted under applicable laws or regulations.
We have the absolute right to vary any advertised Events at our discretion (e.g. reschedule dates, add or substitute support acts, vary set times, change venues, etc.) without notice to you. Where an Event is rescheduled or postponed for any reason whatsoever, your ticket will be valid for the rescheduled Event. You may be entitled to a full refund of the ticket price if you cannot attend the rescheduled Event (in line with relevant consumer laws, regulations and LPA guidelines).
If an Event is cancelled for any reason whatsoever, you may be entitled to a full refund of the ticket price in a manner consistent with the Live Performance Australia Ticketing Code and Australian Consumer Law (or any other applicable laws). We will not offer any ticket refunds or exchanges other than as set our herein or otherwise at our absolute discretion. Cult Artists will have no liability whatsoever to you for any losses, costs or expenses incurred in connection with the cancellation or rescheduling of any Event (including without limitation, any travel or accommodation expenses).
You may be refused entry to an Event if you have breached these terms and conditions or otherwise refused entry subject to any Venue specific restrictions. Age restrictions for any Event will be indicated on the Venue website and/or the Ticketing Agent’s website at point of ticket purchase. You must adhere to any age restrictions when purchasing a ticket, and the Venue reserves the right to refuse entry to any Event if age restrictions are not complied with.
Cult Artists reserves the right to film, record, broadcast, telecast, stream, and/or photograph any Event. If you are filmed, recorded, photographed or taped whilst attending any Event, you consent to Cult Artists (and its authorised agents and contractors) recording, photographing, filming or taping you. Cult Artists and any of its authorised agents, contractors and third parties can use, broadcast, publish and license any photographs, film, recordings or images of you without compensation or restriction including but not limited to marketing and promotional use and in all media, without any liability to you in any way. You may not be permitted to use cameras, audio and video recorders at an Event.
You agree to comply with all security and safety requirements and directions in place at an Event, including without limitation all Venue requirements. If you feel threatened, unsafe or harassed at any Event you should seek the assistance of security or Venue staff. We do not tolerate any anti-social or offensive behaviour at our Events, and anyone behaving in this manner may be removed from the Event at our, or the Venue’s, discretion.
We require you to follow all government health directions and advice and follow lawful and reasonable directions provided by us and relevant Venue operators in relation to any COVID-19 health and safety matters.
You agree to release Cult Artists (and its directors, officers, agents, employees, contractors and related parties) from any liability for any expense, damage, loss, liability or injury that you may incur or suffer in relation to your attendance at an Event, howsoever caused, to the extent permitted by the law. You agree to indemnify Cult Artists for any damage, loss, liability or injury that we may suffer as a result of your wilful, reckless or negligent acts or omissions at an Event.
We may vary these Terms at any time, and such variations become effective immediately once the variation is published.
Website Terms of Use
Welcome to the Cult Artists website.
This website is owned and operated by us, Cult Artists.
- Accepting Terms of Use
The use of this website is governed by these terms and our Privacy Policy. By entering and using this website, you accept and agree to comply with our Terms of Use.
We reserve the right to change any or all of these terms and conditions, and/or add new terms and conditions at any time. When we do so, we will make a new copy of these Terms of Use available on our website. Your continued use of our website a will be deemed to constitute your acceptance of such changes.
- Intellectual Property
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content contained within the website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us under these conditions.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited.
You agree not to copy, reproduce, transmit, publish, broadcast, sell, license, display, distribute, commercially exploit or create derivative works of such material and content.
We reserve all rights not expressly granted in and to the website and the content in the website.
- Links To Other Websites
The website may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
- Limitation of Liability
Whilst we will use reasonable avenues to verify the accuracy of any information we place on the website, to the extent permitted by law, we make no warranties, whether express or implied in relation to its accuracy.
We will not be liable for any indirect, incidental, special or consequential damages, including damages for loss of business or other profits, loss of data, loss of use, claims of third parties, or other losses of any kind which result from any use or access of, or any inability to use or access our website.
- Indemnity
You agree to be fully responsible for and fully indemnify us against all claims, losses, damages or costs (including legal costs on a full indemnity basis) arising from or in connection with any breach or alleged breach by you of these Terms of Use or any other legal obligation.
- Miscellaneous
If any term or condition of this agreement is held to be illegal, invalid or unenforceable, this will not affect any other provisions and if possible, that term or condition will be deemed amended or construed in such a manner to the extent necessary to render it legal, valid and enforceable.
- Applicable Law
These Terms of Use are governed and interpreted in accordance with the laws of New South Wales, Australia and the parties submit to the non-exclusive jurisdiction of the courts of that State.
Privacy Policy
This Policy explains what personal information. Cult Artists Group Pty Ltd and its group (known in this Policy as “we” or “Cult Artists ”) collect both online (including through apps) and offline and how we use it. Please read it carefully.
Generally, we collect information about you if you create an account, from your purchase of tickets, when you email or call us, or from box office purchases operated or administered by us, and when you use our websites, apps and social media. We use that and other information to provide better services, marketing and support to you and our other customers (including by analysing your information to provide you with a personalised experience).
When you, for example, create an account, purchase tickets, download one of our apps or contact us on the phone, we may ask your consent to use your information for certain purposes. Your choices about how we use information are described here.
Cult Artists works together with various organisations to bring you the events you love. We call these organisations our Event Partners and these range from, for example, the authorised ticket agents who sell tickets on our behalf, the venues in which our events are held or the artists who we promote. The ticket agents or venues may share your information with us, for the purposes described in this privacy policy. For more detail about how we collect your information click here. For more detail about how we use your information click here.
Cult Artists is bound by, and uses your information in accordance with the Australian Privacy Principles in Schedule 1 of the Privacy Act 1988 (Cth).
Cookies Notice
In common with many online businesses, we use cookies (i.e. small text files that are placed on your computer by our website) and tracking tools. For more information about the cookies on this website and how to disable cookies, please click here.
We collect your information in different ways
Directly from you. For example, if you register for a promotion, create an account, enter a competition or free prize draw, download an app or buy tickets, post a comment on our websites, or get in touch with us in any other way.
Through your use of our websites and apps. You may view and use our websites and apps via a computer, phone, tablet or other device. We use tracking tools like browser cookies and web beacons on our websites and apps to collect information about your usage. To learn more, please see our Cookies Policy.
From our Event Partners. For example:
- when you buy tickets via our authorised ticket agents, these ticket agents may give us certain information about you. This includes your name, email and postal address;
- venues, that host the events you buy tickets for, may give us certain information about you, including your name, email and postal address. Information about how we use your information is available here.
From third parties. For example: if you choose to use an integrated social media feature on our websites or apps, the third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms;
Information we may hold about you
We use the following information for the purposes described in this Policy:
Your contact and account information. We will hold contact information you provide (e.g. name, address, phone number, email, country of residence, preferred language) when you create a Cult Artists account, buy a ticket using one of our authorised ticket agents and/or participate in our competitions or promotions.
Your payment and billing information. We will hold payment and billing information you provide to us, e.g. credit card number and post code when you buy a ticket, in connection with the handling of your ticket orders or any merchandise. If you’ve asked us to, we may also store payment and billing information to make it easier for you to buy tickets in future.
Information you post online. For example, we hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we and others may use and re-publish any data you post online publicly, on our website or when using apps or social media tools.
Information on your preferences. We may collect information about events you like or products you buy or enquire about (e.g. as part of a survey or from your review of an event). We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a different concert, we might send you information about that concert.
Information from other companies. We will hold information (e.g. your interests, purchases and household type) provided to us by other companies. We may also add information to your details which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or a publically available postal address list, or is derived from market research such as consumer panel surveys.
Website usage information. If you use our websites, we may collect information about the browser you’re using and your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites). We might look at what site you came from, what you did and didn’t use our site for, or what site you visit when you leave us.
App(s) usage information. If you use our app(s), we may collect your GPS location or your device’s unique identifier. We might also collect the type of device you are using, or the version of the operating system your computer or device is running. We might look at, for example, how often you use the app and where you downloaded it. Where you allow us to we may also scan your music library when you download our app(s) so that we may send you information about events you may be interested in in your area. Your choices about how we use mobile information are described here.
Email response information. In relation to emails we send you, we may collect information on how you respond to such emails, for example, the number of times the email is opened or the links in them are clicked. Please see our Cookies Policy for more information.
Other information about your interactions with us. For example, if you interact with us via a box office, email, telephone or social media (e.g. Facebook).
We may use your information in the following ways and for the following purposes
To provide you with products, services, account information and support. For example, we might use your information to confirm your registration for an event. If you give us your friend’s information, we will use it to provide services you request from us. Before you give us a friend’s information, please do make sure that you have your friend’s permission to share that information with us.
To send you communications in connection with your transaction and events you attend. For example, we might send you emails about your account or a ticket purchase or ask you if you would like to review an event you attended. We might also contact you about this Policy or any of our other policies or terms.
To identify trends and interests. We use your information to get to know what your preferences might be so we can improve our offering to you and so that your experience with us is more relevant and personal. We may combine information we get from you with information about you we get from third parties, including to analyse customer behaviour.
To monitor and improve our products, services, and websites. We analyse your information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.
To prevent or detect unlawful behaviour or to protect or enforce legal rights. For example, we may use your information to prevent ticket touting, misuse of our intellectual property, or fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) or other crimes. If you are evicted from one of our events we may retain your details and you may be refused entry to any of our future events.
For security purposes. We may use your information to protect the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.
For market research purposes. We may contact you as part of market research we are carrying out. You may choose not to participate.
To provide you with tailored advertising and online behavioural advertising. We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites or apps, or advertisements from us displayed on other companies’ sites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third party sites. The second type of advertising is called ‘online or third party behavioural advertising’. Please see our Cookies Policyfor more information and the choices you have.
For marketing purposes. Where you’ve agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, products or services (including newsletters). We may also send you information or offers on behalf of other businesses, but when we do this, we do not give those businesses your name and address. Where you’ve agreed to receiving information directly from selected third parties these parties may include charities and retail companies for example, companies offering financial, health, leisure or subscription services.
As otherwise permitted by law. In limited circumstances, we may also use your information for other purposes where permitted by law.
You have certain choices about how we use your information
When you create an account, purchase tickets or download our apps, we may ask for your consent in order to collect, process or use your personal information for specified purposes.
If you wish to withdraw any consent you have provided to us for such use of your personal information, you can deactivate your account online or please write to us or tell us about your preferences using the methods described in this section.
You understand that if you choose not to give us consents, or if you withdraw consents, you may not be able to take advantage of one or more features we offer.
In addition to writing to us, you can opt out in the following ways:
You can opt out of receiving marketing communications. To stop receiving promotional emails or text messages, you can log into your Cult Artists account and change your preferences or follow the instructions in any promotional message you get. Your device settings should provide you with instructions on how to turn off push notifications. It may take about ten days to process your request. Don’t worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can opt out of receiving our newsletters. To stop receiving our newsletters you can log into your Cult Artists account and change your preferences or follow the instructions in any newsletter you get from us.
You can control and opt out of the use of cookies and tracking tools. To learn how to manage how we use cookies and other tracking tools, please click here.
You can control and opt out of us using tools on your devices. For example, you can turn off the GPS locator or push notifications by using the settings on your phone. Each push notification has an “unsubscribe” link.
You can change your marketing preferences with our Event Partners (e.g. opt out of receiving marketing e-mails from them) by contacting them directly.
We may share your information with the following third parties
Within the Cult Artists family of companies. We may share any or all of your information with our group companies for any of the purposes referred to in this Policy.
Our Commercial Partners: If you purchase tickets to an event through a promotion or rewards programme provided by another company, we may share your personal information with that company. You should read their privacy policy to learn how they treat your information.
Our Event Partners. We may share any of your information with our other Event Partners so that they can also run the event for which tickets have been purchased, analyse customer behaviour, provide a better service and support to customers, and for any other purpose described in our Event Partners’ privacy policies (including marketing). You should read those policies to learn how they treat your information.
Selected third parties. If you consented to be contacted by email or other means by selected third parties, we may provide your information to the third parties we select, and these third parties may use this information for their marketing or advertising purposes.
Our third party service providers. We may share your information with third parties so that they can provide services to us (e.g. a mailing house, a courier, a call centre provider, or a market research company), but where we do we will put in place a written agreement protecting your information.
Third parties who provide goods and services purchased by you. Your information may also be shared with relevant third parties offering goods and services you have purchased through our website (e.g. ticket insurance or merchandise) so that they can process and fulfil your orders (including by contacting you).
If we think we have to in order to comply with legal or regulatory requirements or to protect ourselves, Event Partners or third parties. Where permitted by law, we may also share information requested by a government agency or other authorised body or organisation, to protect or enforce our rights or the rights of any Event Partner or third party, or in the detection and prevention of fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) and other crimes.
Any successor to all or part of our business. Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy – and we may also give a potential successor this information – but only where we have taken reasonable steps to ensure the security and confidentiality of that information.
Our sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can contact us.
We use standard security measures
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
You can deal with us anonymously in certain circumstances
When creating an account with Cult Artists we ask you to provide your name, an email addresses and a password. To create an account you do not have to provide us with your real name or an email address that identifies you but if you wish to use that account to buy tickets we will need to know your real name and billing details so we can process your ticket purchase.
If you contact us with a general query you can also do so anonymously but if you wish to discuss your account with us we will ask for information to identify and verify your account.
We may transfer your information to other countries
The transfer of your information for use in line with this Policy and Cookies Policy may involve the transfer of your information to other countries (including outside Australasia). The laws of other countries to which your information is transferred may not provide the same level of protection for your personal information as the law of your home country. We do, however, put in place appropriate technical and contractual protections for your personal information in accordance with applicable laws.
We may link to third party sites or services we don’t control
If you click on one of those links, you will be taken to websites we do not control. This Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Contact us about privacy or our compliance with the Privacy Principles
If you have any questions, complaints or require a copy of the information we hold about you, please contact us:
Email: info@cultartists.com
Postal address: Att: Privacy Officer
Suite 2, Level 4, 2-12, Foveaux St, Surry Hills
NSW 2010, Australia
Please do not include your credit card number or other financial or sensitive information in your email.
To correct, amend or update information you have given us, please log in to your account by clicking here and selecting the relevant option,
We will deal with complaints relating to privacy, where possible, within 30 days. If you are dissatisfied with the outcome of the complaint you can take the complaint to the Office of the Australian Privacy Commissioner or if relates to electronic marketing you can contact the Australian Communications and Media Authority
What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.
Who we are
We are Cult Artists Group Pty Ltd and its group companies. You can find out more about us here.
Last Updated: August 2017
Cookies Policy
Our Site uses cookies to improve our Site and enhance your experience. This policy explains how we do that.
What is a cookie?
A cookie is a text file containing a small amount of data which is downloaded to the device you use to access our Site and stored on your device’s hard drive. These cookies are for various purposes, including to let our Site recognise your device when you visit the Site again, ensure that you are sent the correct content and to store information about your preferences or services provided for you.
Web beacons or other similar files can also do the same thing. We use the term ‘cookies’ in this policy to refer to all files that collect information in this manner.
What cookies do we use?
The cookies on our Site can be divided into four categories:
Essential Cookies
Some cookies are essential for the operation of our Site. For example, cookies allow us to identify users so that they can log-in to their accounts. If you opt to disable these cookies, you will not be able to access your account.
Performance Cookies
We use cookies to analyse how visitors use our Site and to monitor our Site’s performance. This allows us to identify any problems and quickly fixing any issues. For example, we might use performance cookies to keep track of which pages are most popular. We might also use performance cookies to display links to other pages that we think you might be interested in based on the pages you have been viewing.
Functionality Cookies
We use functionality cookies to remember your preferences. For example, to remember any changes you have made to your preferences in your account settings. We may also use functionality cookies to provide you with other services, such as allowing you to watch video clips on our Site.
Advertising or Tracking Cookies
We and our third party advertisers use cookies to provide you with advertisements that we consider are relevant and of interest to you. For example, if you look at an artist or event you might see advertisements for the same artist or event or similar artists or events on our Site or other websites that you visit.
Third Party Cookies
Please note that third parties (for example, advertising networks) may use cookies over which we have no control in order to provide you with targeted advertising. These cookies are likely to be performance cookies or advertising or tracking cookies. We do not control these third party cookies and for more information you should check the third party’s privacy and/or cookies policy.
Changing browser settings
You can change your browser settings to limit which cookies can be set. These settings are usually found in the ‘options’ or ‘preferences’ menu for your browser.
Further information can be found here, or in the ‘Help’ menu of your browser:
Cookie settings in Internet Explorer
However, if you change your settings and block cookies, this will mean that certain features on our Site cannot be provided to you and you may not be able to take full advantage of all of our Site’s features.
More information
You can find out more about cookies at: www.allaboutcookies.org or www.youronlinechoices.eu.